User Scenario

A Customer Journey

Scroll to learn more
User Scenario

A Customer Journey

Scroll to learn more
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    From a commuter's perspective reliability, efficiency, comfort, safety, cleanliness, amenities, affordability, sustainability, and integration work together to make the journey enjoyable, convenient, and hassle-free. 

    Commuters value an affordable transportation option that offers good value for their money. The cost of using the water shutlles should be reasonable and competitive compared to other modes of transportation, making it an accessible choice for a wide range of commuters. The introduction of autonomous technologies enables such cost-efficient services. Increasingly, commuters prioritize environmentally friendly transportation options. Zero-emission water shuttles aligns with sustainability goals, reducing carbon emissions and promoting a cleaner and greener commute. Commuters appreciate the positive environmental impact of the transportation choices.

  • City Planner
    City Planner

    The City Planner

    The introduction of zero-emission water shuttles expands the options for urban mobility, providing an efficient and convenient mode of transportation for travellers. ZAWAS offer an opportunity to utilize existing waterways effectively and allow for efficient use of space. City planners value that a multimodal transport system allows for efficient use of infrastructure and the optimization of water routes to maximize transportation capacity and reduce congestion on roads, leading to smoother traffic flow and improved overall mobility in the city. The shutlles should be integrated into the city's transportation network, providing efficient connections to other modes of transportation.

  • Before you leave home

    The traveller wakes up in the morning, excited about the daily journey on the water. To prepare for the journey the traveller follows a few simple steps.

    The traveller access the schedule of the mobility services either through a dedicated mobile application or a website. They verify the departure times and ensure they plan their departure from home accordingly.


  • Before you leave home

    The traveller gathers the necessary items for the journey. This may include a laptop, documents, a book or e-reader, headphones, or any other items they typically carry for work or entertainment during the commute. They also ensure they have any required identification or access cards, if applicable. If the traveller has no time for breakfast prior to journey, a meal can be ordered on-line for pick up at the dock.

    Depending on the weather conditions and forecast as well as personal preference, the traveller dress in comfortable and suitable attire for the day's journey. Additionally, they might bring an umbrella or raincoat during inclement weather.

    Since both waiting facilities and the autonomous water shuttles offer charging ports, the traveller doesn’t have to consider charging electronic devices, such as smartphones or laptops, at home. On site and on-board charging facilities allows them to stay connected or entertained throughout the commute independently of charge status at the start of the day.

    The traveller may pack a small bag or backpack with any additional items they might need during the day, such as a lunchbox, a water bottle, a wallet, or any personal belongings they require for work or other activities.

  • Before you leave home

    The traveller wakes up in the morning, excited about the daily journey on the water. To prepare for the journey the traveller follows a few simple steps.

    The traveller access the schedule of the mobility services either through a dedicated mobile application or a website. They verify the departure times and ensure they plan their departure from home accordingly.


  • Before you leave home

    The traveller gathers the necessary items for the journey. This may include a laptop, documents, a book or e-reader, headphones, or any other items they typically carry for work or entertainment during the commute. They also ensure they have any required identification or access cards, if applicable. If the traveller has no time for breakfast prior to journey, a meal can be ordered on-line for pick up at the dock.

    Depending on the weather conditions and forecast as well as personal preference, the traveller dress in comfortable and suitable attire for the day's journey. Additionally, they might bring an umbrella or raincoat during inclement weather.

    Since both waiting facilities and the autonomous water shuttles offer charging ports, the traveller doesn’t have to consider charging electronic devices, such as smartphones or laptops, at home. On site and on-board charging facilities allows them to stay connected or entertained throughout the commute independently of charge status at the start of the day.

    The traveller may pack a small bag or backpack with any additional items they might need during the day, such as a lunchbox, a water bottle, a wallet, or any personal belongings they require for work or other activities.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    Commuters value a reliable transportation service that adheres to a consistent schedule. The water shuttles should operate on time, with minimal delays or disruptions, allowing commuters to plan their journeys efficiently and arrive at their destinations punctually. Alternatively, the service could be on demand or could run at a high enough frequency reducing dependencies on schedules. Efficiency is crucial for commuters, as they seek a streamlined and time-efficient journey. ZAWAS shuttles offer a direct route or limited stops, minimising travel time and optimising the overall efficiency of the commute.

  • City Planner
    City Planner

    The City Planner

    City planners aim to create a seamless multi-modal transportation network. They ensure that water shuttles are well-connected with other modes of transportation, such as buses, trains, or cycling lanes. This integration allows travellers to easily transition between different modes of transportation, promoting a holistic and efficient commuting experience.

  • Journey from home to dock

    Living near a picturesque waterfront, the traveller steps out of their home and head towards the nearby dock where the autonomous water shuttles are docked.

    It's important for travellers to assess their own circumstances, and consider factors like distance, cost, convenience, and environmental impact when choosing the most suitable alternative for their commute to the dock. 

    The traveller has several alternative means of transportation for this leg of the journey:

    If the traveller lives near the dock, walking or conventional cycling can be a convenient and environmentally friendly option. It promotes physical activity, reduces carbon emissions, and eliminates the need for additional transportation.

  • Journey from home to dock

    If the traveller owns an electric scooter or bicycle, or these are available for rent, the traveller can use these for a convenient and efficient commute. With electric drive, these provide a leisurely zero-emission transportation alternative means of transportation.

    The traveller can utilize existing public transportation systems such as buses, trams, or trains to reach the dock. Many cities have integrated transportation networks that connect various modes of transport, making it easier for commuters to transfer from one mode to another seamlessly.

    Travellers can opt for carpooling or ride-sharing services to reach the dock. By sharing a ride with others who are heading in the same direction, it helps reduce the number of individual vehicles on the road, easing traffic congestion and minimizing environmental impact.

    Traditional taxis or rideshare services can be another option for travellers to reach the dock. By choosing electric or hybrid vehicles, they can contribute to reducing emissions while enjoying the convenience of door-to-door transportation.

    If the traveller lives too far from the dock or public transportation options, they can consider driving to a park-and-ride facility. These facilities allow travellers to park their vehicles and then use public transportation, such as buses or trains, to reach the dock.

    Depending on the availability and location, some workplaces or residential communities may offer shuttle services that transport travellers to specific destinations, including docks for water shuttles. These services can provide a convenient and dedicated transportation option for travellers.

  • Journey from home to dock

    Living near a picturesque waterfront, the traveller steps out of their home and head towards the nearby dock where the autonomous water shuttles are docked.

    It's important for travellers to assess their own circumstances, and consider factors like distance, cost, convenience, and environmental impact when choosing the most suitable alternative for their commute to the dock. 

    The traveller has several alternative means of transportation for this leg of the journey:

    If the traveller lives near the dock, walking or conventional cycling can be a convenient and environmentally friendly option. It promotes physical activity, reduces carbon emissions, and eliminates the need for additional transportation.

  • Journey from home to dock

    If the traveller owns an electric scooter or bicycle, or these are available for rent, the traveller can use these for a convenient and efficient commute. With electric drive, these provide a leisurely zero-emission transportation alternative means of transportation.

    The traveller can utilize existing public transportation systems such as buses, trams, or trains to reach the dock. Many cities have integrated transportation networks that connect various modes of transport, making it easier for commuters to transfer from one mode to another seamlessly.

    Travellers can opt for carpooling or ride-sharing services to reach the dock. By sharing a ride with others who are heading in the same direction, it helps reduce the number of individual vehicles on the road, easing traffic congestion and minimizing environmental impact.

    Traditional taxis or rideshare services can be another option for travellers to reach the dock. By choosing electric or hybrid vehicles, they can contribute to reducing emissions while enjoying the convenience of door-to-door transportation.

    If the traveller lives too far from the dock or public transportation options, they can consider driving to a park-and-ride facility. These facilities allow travellers to park their vehicles and then use public transportation, such as buses or trains, to reach the dock.

    Depending on the availability and location, some workplaces or residential communities may offer shuttle services that transport travellers to specific destinations, including docks for water shuttles. These services can provide a convenient and dedicated transportation option for travellers.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    Commuters appreciate a comfortable and pleasant experience during their journey. The water shuttle should provide comfortable seating, sufficient legroom, and a smooth ride to ensure passenger comfort throughout the trip. 

  • Waiting area at the dock

    As the traveller approach the dock, a few minutes before the scheduled departure time, they notice the sleek and modern design of the water shuttles. Their clean lines and large windows provide a sense of transparency and connection with the surrounding environment. The shuttles are powered by renewable energy sources, ensuring a zero-emission and silent ride. The dock is bustling with fellow travellers, all eager to embark on their environmentally friendly journey.

    The traveller’s experience of the waiting facilities at the dock can greatly impact their overall journey. Some factors and qualities that impact the experience is described below:

  • Waiting area at the dock

    As the traveller arrives at the dock, they are greeted by a well-maintained and organized waiting area. The dock is designed to provide a welcoming atmosphere, with comfortable seating, shaded areas, and a clean environment. It may be adorned with greenery, artwork, or informative displays about the local area or the water shuttle service.

    The waiting area offers ample seating options, including benches, chairs, or even cosy lounges. The seats and waiting area are designed to be comfortable, accommodating individuals of various sizes and abilities, and providing sufficient space for travellers to relax while they wait.

    The waiting facilities are equipped with shelters to protect travellers from adverse weather conditions. Whether it's a covered area or a designated indoor waiting room, the shelter ensures that travellers can wait comfortably, shielded from rain, strong sun, or harsh winds.

    Digital screens or information boards are strategically placed in the waiting area. These displays provide real-time updates on the water shuttle schedules, estimated arrival times, and any service announcements or disruptions. Travellers can easily check the status of their upcoming journeys and plan accordingly.

    The waiting facilities are equipped with charging stations for electronic devices, such as smartphones or laptops. This allows travellers to conveniently charge their devices while they wait. Additionally, a reliable Wi-Fi connection is available, enabling travellers to stay connected, catch up on work, browse the internet, or simply pass the time with online activities.

  • Waiting area at the dock

    Depending on the size and facilities of the dock, additional amenities and services may be provided. This can include restrooms, vending machines for snacks or beverages, water fountains, or even small shops or cafes where travellers can purchase refreshments or necessities.

    The waiting facilities are well-marked with clear signage, guiding travellers on the location of the water shuttle boarding areas, ticketing counters (if applicable), and any other relevant information. This ensures that travellers can easily navigate the dock and find the necessary services.

    The traveller can make use of these waiting facilities to relax, engage in personal activities, or interact with fellow passengers while they await the arrival of the autonomous water shuttles. The comfortable and well-equipped waiting area enhances the overall experience and sets a positive tone for the rest of the journey.

  • Waiting area at the dock

    As the traveller approach the dock, a few minutes before the scheduled departure time, they notice the sleek and modern design of the water shuttles. Their clean lines and large windows provide a sense of transparency and connection with the surrounding environment. The shuttles are powered by renewable energy sources, ensuring a zero-emission and silent ride. The dock is bustling with fellow travellers, all eager to embark on their environmentally friendly journey.

    The traveller’s experience of the waiting facilities at the dock can greatly impact their overall journey. Some factors and qualities that impact the experience is described below:

  • Waiting area at the dock

    As the traveller arrives at the dock, they are greeted by a well-maintained and organized waiting area. The dock is designed to provide a welcoming atmosphere, with comfortable seating, shaded areas, and a clean environment. It may be adorned with greenery, artwork, or informative displays about the local area or the water shuttle service.

    The waiting area offers ample seating options, including benches, chairs, or even cosy lounges. The seats and waiting area are designed to be comfortable, accommodating individuals of various sizes and abilities, and providing sufficient space for travellers to relax while they wait.

    The waiting facilities are equipped with shelters to protect travellers from adverse weather conditions. Whether it's a covered area or a designated indoor waiting room, the shelter ensures that travellers can wait comfortably, shielded from rain, strong sun, or harsh winds.

    Digital screens or information boards are strategically placed in the waiting area. These displays provide real-time updates on the water shuttle schedules, estimated arrival times, and any service announcements or disruptions. Travellers can easily check the status of their upcoming journeys and plan accordingly.

    The waiting facilities are equipped with charging stations for electronic devices, such as smartphones or laptops. This allows travellers to conveniently charge their devices while they wait. Additionally, a reliable Wi-Fi connection is available, enabling travellers to stay connected, catch up on work, browse the internet, or simply pass the time with online activities.

  • Waiting area at the dock

    Depending on the size and facilities of the dock, additional amenities and services may be provided. This can include restrooms, vending machines for snacks or beverages, water fountains, or even small shops or cafes where travellers can purchase refreshments or necessities.

    The waiting facilities are well-marked with clear signage, guiding travellers on the location of the water shuttle boarding areas, ticketing counters (if applicable), and any other relevant information. This ensures that travellers can easily navigate the dock and find the necessary services.

    The traveller can make use of these waiting facilities to relax, engage in personal activities, or interact with fellow passengers while they await the arrival of the autonomous water shuttles. The comfortable and well-equipped waiting area enhances the overall experience and sets a positive tone for the rest of the journey.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    Safety and security are of paramount importance to commuters. Water shuttles adhere to stringent safety standards, equipped with necessary safety features, and monitored to ensure a secure journey. Clear instructions and safety protocols should be communicated to passengers, fostering a sense of trust and security.

  • City Planner
    City Planner

    The City Planner

    City planners collaborate with technology providers to develop smart infrastructure for zero-emission wat shuttles. This includes real-time monitoring systems, advanced navigation technologies, and efficient docking mechanisms. The integration of smart technologies ensures smooth operations, optimal utilization of resources, and a safe journey for travellers.

  • Boarding the Shuttle

    Safe, smooth, and comfortable boarding for travellers on the autonomous water shuttles, are ensured by considering the following topics:

    At the dock, clear signage and instructions should be displayed, guiding travellers on the boarding process. This includes designated waiting areas, boarding queues, and any specific instructions for boarding the shuttles.

    Implementing a well-organized queuing system helps maintain order and prevents congestion during boarding. Clearly marked queues with barriers or ropes ensure that travellers line up in an orderly fashion, minimizing any confusion or chaos.

  • Boarding the Shuttle

    Trained staff or attendants should be present at the dock to assist travellers during boarding. They can provide guidance, answer questions, and help individuals with special needs or mobility challenges to ensure a smooth and efficient boarding process.

    Implementation of priority boarding for individuals with disabilities, pregnant women, elderly passengers, or those traveling with young children. This allows them to board first and ensures their needs are catered to appropriately.

    The autonomous water shuttles should be designed with accessibility features in mind. This includes ramps or elevators for bicycle, strollers or wheelchair access, handrails, and clearly marked pathways for visually impaired individuals. Accessibility features help ensure that all travellers can board and disembark the shuttles comfortably and safely.

    Before boarding, travellers should be provided with clear safety instructions. This includes information on emergency exits, life jacket locations, and any other relevant safety protocols. These instructions can be displayed through signage or announced by attendants to ensure that travellers are aware and prepared.

    By implementing these measures, travellers can board the autonomous water shuttles safely, efficiently, and with minimal disruptions, ensuring a pleasant and comfortable journey.

  • Boarding the Shuttle

    Safe, smooth, and comfortable boarding for travellers on the autonomous water shuttles, are ensured by considering the following topics:

    At the dock, clear signage and instructions should be displayed, guiding travellers on the boarding process. This includes designated waiting areas, boarding queues, and any specific instructions for boarding the shuttles.

    Implementing a well-organized queuing system helps maintain order and prevents congestion during boarding. Clearly marked queues with barriers or ropes ensure that travellers line up in an orderly fashion, minimizing any confusion or chaos.

  • Boarding the Shuttle

    Trained staff or attendants should be present at the dock to assist travellers during boarding. They can provide guidance, answer questions, and help individuals with special needs or mobility challenges to ensure a smooth and efficient boarding process.

    Implementation of priority boarding for individuals with disabilities, pregnant women, elderly passengers, or those traveling with young children. This allows them to board first and ensures their needs are catered to appropriately.

    The autonomous water shuttles should be designed with accessibility features in mind. This includes ramps or elevators for bicycle, strollers or wheelchair access, handrails, and clearly marked pathways for visually impaired individuals. Accessibility features help ensure that all travellers can board and disembark the shuttles comfortably and safely.

    Before boarding, travellers should be provided with clear safety instructions. This includes information on emergency exits, life jacket locations, and any other relevant safety protocols. These instructions can be displayed through signage or announced by attendants to ensure that travellers are aware and prepared.

    By implementing these measures, travellers can board the autonomous water shuttles safely, efficiently, and with minimal disruptions, ensuring a pleasant and comfortable journey.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    Commuters value cleanliness and hygiene standards. The vessels should be well-maintained, clean, and provide adequate sanitation facilities. Regular cleaning procedures and protocols should be in place to ensure a hygienic environment for commuters. Commuters appreciate onboard amenities that enhance their journey. This includes access to reliable Wi-Fi connectivity, charging ports for electronic devices, and potentially even amenities like onboard cafes or refreshments. These features enable passengers to stay connected, be productive, or relax during their commute.

    The opportunity to enjoy scenic views during the journey adds to the overall commuter experience. Large windows or outdoor viewing areas allow passengers to appreciate the surrounding landscapes, waterfronts, or cityscapes, creating a visually pleasing and engaging atmosphere.

  • City Planner
    City Planner

    The City Planner

    City planners utilize data collection and analysis to inform decision making. They collect data on travel patterns, travel demand, and usage trends to optimize the water shuttle system's efficiency and effectiveness allowing them to continuously improve the service and meet the evolving needs of the city's residents. Data-driven insights assist in determining the appropriate routes, schedules, and resource allocation for the shuttles.

  • The crossing

    The traveller boards the shuttle and is greeted by a friendly crew member or automated voice system that welcomes them aboard. The interior is well-designed with spacious seating, equipped with charging ports, and a Wi-Fi connection for those who want to catch up on work or enjoy some entertainment during the journey.

    The traveller finds a comfortable seat by the window, allowing them to enjoy the scenic beauty as the shuttle cruise along the waterways. The seats are comfortable, offering adequate legroom and support.

  • The crossing

    The large windows provide ample natural light, and the absence of noise from combustion engines contributes to a serene and peaceful atmosphere. Looking outside, the traveler sees vibrant greenery along the riverbanks, with occasional glimpses of wildlife, or exiting new city developments. As the shuttle glides through the calm waters, the traveler feels a sense of tranquillity and relaxation. The advanced technology ensures precise navigation, minimizing any swaying or abrupt movements, resulting in a safe, efficient, pleasant, and relaxing ride. The gentle rocking of the boat and the soothing sounds of the water create a serene ambiance. The traveler take this opportunity to read a book, listen to music, or simply gaze out at the passing landscape.

    During the commute, the traveler strikes up conversations with fellow passengers, sharing stories and experiences. Some passengers are discussing their upcoming work projects, while others are simply enjoying the relaxed atmosphere. Some may choose to read a book, listen to music, or simply sit back and enjoy the tranquillity. The peaceful ambiance allows for personal reflection or unwinding before the workday or other activities.

    Throughout the journey, travelers can feel assured about their safety. The water shuttle is equipped with advanced safety features, including real-time monitoring systems, life-saving equipment, and emergency procedures. Crew members or automated announcements provide periodic safety reminders and updates.

    As the water shuttle approaches the designated pier or dock, the traveler prepares to disembark. The shuttle slows down and gently docks at the designated pier.

    Overall, the traveler’s experience during the journey on the autonomous water shuttle is characterized by scenic views, tranquillity, onboard amenities, and a sense of safety. It offers a refreshing and enjoyable alternative to traditional modes of transportation, making the daily commute a more pleasant part of their routine.

  • The crossing

    The traveller boards the shuttle and is greeted by a friendly crew member or automated voice system that welcomes them aboard. The interior is well-designed with spacious seating, equipped with charging ports, and a Wi-Fi connection for those who want to catch up on work or enjoy some entertainment during the journey.

    The traveller finds a comfortable seat by the window, allowing them to enjoy the scenic beauty as the shuttle cruise along the waterways. The seats are comfortable, offering adequate legroom and support.

  • The crossing

    The large windows provide ample natural light, and the absence of noise from combustion engines contributes to a serene and peaceful atmosphere. Looking outside, the traveler sees vibrant greenery along the riverbanks, with occasional glimpses of wildlife, or exiting new city developments. As the shuttle glides through the calm waters, the traveler feels a sense of tranquillity and relaxation. The advanced technology ensures precise navigation, minimizing any swaying or abrupt movements, resulting in a safe, efficient, pleasant, and relaxing ride. The gentle rocking of the boat and the soothing sounds of the water create a serene ambiance. The traveler take this opportunity to read a book, listen to music, or simply gaze out at the passing landscape.

    During the commute, the traveler strikes up conversations with fellow passengers, sharing stories and experiences. Some passengers are discussing their upcoming work projects, while others are simply enjoying the relaxed atmosphere. Some may choose to read a book, listen to music, or simply sit back and enjoy the tranquillity. The peaceful ambiance allows for personal reflection or unwinding before the workday or other activities.

    Throughout the journey, travelers can feel assured about their safety. The water shuttle is equipped with advanced safety features, including real-time monitoring systems, life-saving equipment, and emergency procedures. Crew members or automated announcements provide periodic safety reminders and updates.

    As the water shuttle approaches the designated pier or dock, the traveler prepares to disembark. The shuttle slows down and gently docks at the designated pier.

    Overall, the traveler’s experience during the journey on the autonomous water shuttle is characterized by scenic views, tranquillity, onboard amenities, and a sense of safety. It offers a refreshing and enjoyable alternative to traditional modes of transportation, making the daily commute a more pleasant part of their routine.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    The dock is well designed to ensure a safe and efficient passing from the water shuttle to the land side regardless of abilities. 

  • Disembarking

    Before the water shuttle arrives at the designated disembarking point, travelers should gather their belongings and ensure they have everything they brought on board. This includes personal items, bags, electronic devices, and any other belongings that were brought along for the journey.

    As the water shuttle approaches the disembarking point, travelers should be attentive and aware of their surroundings. They should listen for any announcements or instructions from the crew or automated systems regarding the disembarking process. This may include waiting for the water shuttle to come to a complete stop, maintaining a queue or orderly line, or using designated exit points.

  • Disembarking

    Depending on the design of the water shuttle and the dock, there may be a gap between the shuttle and the dock itself. Travellers should exercise caution and be mindful of stepping over or across this gap while disembarking to avoid tripping or falling.

    If there are designated priority disembarking areas or accommodations for individuals with disabilities, pregnant women, or elderly passengers, it's important for other travellers to respect and allow them to disembark first.

    As travellers disembark, they should watch their steps and be mindful of any uneven surfaces, steps, or potential hazards on the dock. This helps ensure their safety and prevents any accidents or injuries.

    Stepping onto the pier, the traveller can feel the positive energy of the bustling waterfront, with cyclists, pedestrians, and other travellers going about their day.

    Once safely off the water shuttle, travellers should promptly move away from the disembarking area to allow space for other passengers to disembark as well. This helps maintain a smooth flow of travellers and prevents overcrowding or congestion near the exit points. The traveller then makes their way towards the exit, bidding farewell to fellow passengers.

    By considering these points and being aware of the instructions and surroundings, travellers can disembark safely and efficiently from the autonomous water shuttles, concluding their journey in a smooth and organized manner.

  • Disembarking

    The docks should be integrated as part of a mobility hub where possible. Mobility hubs are locations that connect different modes of transportation, such as public transport, shared transport, and active travel, in a way that improves the public realm and supports the transition to cleaner, greener and smarter mobility. Mobility hubs can be found on land and on the sea, linking urban centers with rural areas and coastal regions. Mobility hubs in combination with innovative transportation concepts offer several benefits such as:

    - Reducing congestion and emissions by encouraging the use of sustainable transport options and multimodal journeys

    - Enhancing accessibility and connectivity by providing seamless transfers between different transport modes and services

    - Improving travel experience and safety by offering high-quality infrastructure, amenities, and information

    - Supporting social inclusion and economic development by creating attractive places for people to live, work and visit

    - Embracing future changes and innovations by enabling the integration of new technologies and mobility solutions

    Mobility hubs are not a new concept, but they have gained renewed attention in recent years as part of the European Green Deal and other initiatives that aim to modernize the EU's transport system and achieve a 90% reduction in transport emissions by 2050.

  • Disembarking

    Before the water shuttle arrives at the designated disembarking point, travelers should gather their belongings and ensure they have everything they brought on board. This includes personal items, bags, electronic devices, and any other belongings that were brought along for the journey.

    As the water shuttle approaches the disembarking point, travelers should be attentive and aware of their surroundings. They should listen for any announcements or instructions from the crew or automated systems regarding the disembarking process. This may include waiting for the water shuttle to come to a complete stop, maintaining a queue or orderly line, or using designated exit points.

  • Disembarking

    Depending on the design of the water shuttle and the dock, there may be a gap between the shuttle and the dock itself. Travellers should exercise caution and be mindful of stepping over or across this gap while disembarking to avoid tripping or falling.

    If there are designated priority disembarking areas or accommodations for individuals with disabilities, pregnant women, or elderly passengers, it's important for other travellers to respect and allow them to disembark first.

    As travellers disembark, they should watch their steps and be mindful of any uneven surfaces, steps, or potential hazards on the dock. This helps ensure their safety and prevents any accidents or injuries.

    Stepping onto the pier, the traveller can feel the positive energy of the bustling waterfront, with cyclists, pedestrians, and other travellers going about their day.

    Once safely off the water shuttle, travellers should promptly move away from the disembarking area to allow space for other passengers to disembark as well. This helps maintain a smooth flow of travellers and prevents overcrowding or congestion near the exit points. The traveller then makes their way towards the exit, bidding farewell to fellow passengers.

    By considering these points and being aware of the instructions and surroundings, travellers can disembark safely and efficiently from the autonomous water shuttles, concluding their journey in a smooth and organized manner.

  • Disembarking

    The docks should be integrated as part of a mobility hub where possible. Mobility hubs are locations that connect different modes of transportation, such as public transport, shared transport, and active travel, in a way that improves the public realm and supports the transition to cleaner, greener and smarter mobility. Mobility hubs can be found on land and on the sea, linking urban centers with rural areas and coastal regions. Mobility hubs in combination with innovative transportation concepts offer several benefits such as:

    - Reducing congestion and emissions by encouraging the use of sustainable transport options and multimodal journeys

    - Enhancing accessibility and connectivity by providing seamless transfers between different transport modes and services

    - Improving travel experience and safety by offering high-quality infrastructure, amenities, and information

    - Supporting social inclusion and economic development by creating attractive places for people to live, work and visit

    - Embracing future changes and innovations by enabling the integration of new technologies and mobility solutions

    Mobility hubs are not a new concept, but they have gained renewed attention in recent years as part of the European Green Deal and other initiatives that aim to modernize the EU's transport system and achieve a 90% reduction in transport emissions by 2050.

  • Read More
Read More
Read More
Next Step
Assessment of qualities
  • Commuter
    Commuter

    The Commuter

    Commuters value a seamless integration of the water shuttles with other modes of transportation, such as buses, trains, or cycling infrastructure. Easy transfers and well-coordinated connections allow commuters to navigate their entire journey efficiently and without unnecessary hassles. Integrating docks as part of mobility hubs will help to facilitate seamless transportation and efficient commutes.

  • Journey from dock to destination

    The traveller makes their way to the office (ref. mobility options described in ‘Journey from home to dock’), feeling refreshed and invigorated by the peaceful commute. Knowing that they have contributed to reducing carbon emissions and preserving the environment brings a sense of fulfilment to the traveller. The traveller eagerly awaits the return journey in the evening, ready to immerse themselves once again in the calming and sustainable experience of travelling on the autonomous water shuttle.

  • Journey from dock to destination

    The traveller makes their way to the office (ref. mobility options described in ‘Journey from home to dock’), feeling refreshed and invigorated by the peaceful commute. Knowing that they have contributed to reducing carbon emissions and preserving the environment brings a sense of fulfilment to the traveller. The traveller eagerly awaits the return journey in the evening, ready to immerse themselves once again in the calming and sustainable experience of travelling on the autonomous water shuttle.

Read More
Read More
Next Step
User Groups
  • Individuals

    Embark on a journey like never before with our Zero Emission Water Shuttles! Experience the ease, convenience, and beauty of water travel, all while preserving our precious environment. Whether you're exploring, commuting, or simply unwinding, travelling on water ensures every journey is relaxing, enjoyable, and eco-friendly. Dive into a world where innovation meets sustainability, and transform the way you traverse the city!

    Individuals

    iStock.com/Marcus Lindstrom

  • Mobility Providers

    The ZAWAS partners offer sustainable and innovative transportation solutions, revolutionizing the capabilities and offerings of technology and solution providers in the maritime sector.

    Mobility Providers
  • The Society

    Reclaiming the waterway by using zero-emission water shuttles represents a significant step towards achieving a greener and more sustainable future. By eliminating harmful emissions and reducing carbon footprint, we contribute to mitigating climate change and addressing environmental challenges. We offer a sustainable alternative to traditional transportation methods, reducing pollution and promoting cleaner air quality for everyone. In addition to environmental benefits, the water shuttles brings numerous advantages to society; improved transportation efficiency, reduced congestion on roads, and reduced reliance on personal cars by providing an alternative mode of transportation in urban areas.

    The Society